STEVEN C. RESUTA | Certified Public Accountant
Full Service Accounting & Tax
We help businesses save taxe$ & increase profit$!

369 N. Market St.
Elysburg, PA  17824
(570) 672-1040
FAX (570) 672-1247

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Our Services


Business Expertise

Accounting & Tax


Profit Advisory Services

Tax Resource Center



Member of

  • National Society of Accountants

  • Pennsylvania Society of Public Accountants

  • Ralpho Township
    Business Association

  • Brush Valley Regional Chamber of Commerce


Paulina do Coração Agonizante de Jesus (1865-1942)

  CRM (Customer Relationship Management)

Concentrating on the ultimate goal of customer relationship management (CRM) — is often the most ignored part of marketing.  The idea sounds simple: customers who will continue to seek services from you when a competitive alternative exists.  The bottom line is that you want profitable, loyal customers.  

Competition for market share is intense these days due to many factors including the increasing demands of customers.   This increased competition is driving organizations to adopt CRM as a business strategy to help offset the effects of the following business challenges: provide the opportunity to target current and past customer/patients.  

Strategies include managing current customers to deliver excellent service, eliminate missed appointments, and fill these time slots quickly when cancellations occur.  CRM may manage referral contacts.  It helps capitalize on past, present and future opportunities to serve and reach customers and referral contacts.  Allow cross selling and inform contacts of all your services and successes.  Data base management captures the contacts and well-designed Marketing program will transform that information into relationship intelligence.


Customer Relationship Management professional services include:

  • CRM integration
  • ACT & QB CRM relationship
  • Data Base Management
  • Marketing Strategies
  • Marketing Plans
  • Public relations
  • Press Releases
  • Cross Selling Strategies

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369 N. Market St; Rte 54 | Elysburg, PA  17824 |(570) 672-1040 Ext. 101 | E-mail:
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